Guides - Tax Information

Note

As a result of Akamai’s acquisition of Linode, businesses or individuals residing in the following regions may be charged tax for some or all services starting December 15th, 2022:

• Countries: Cambodia, Chile, Malaysia, Russian Federation, Switzerland, United Arab Emirates
• U.S. States: Colorado, Connecticut, Massachusetts, Mississippi, New Mexico, New York, South Carolina, Tennessee, Utah, West Virginia

Some countries, states, and regions require us by law to collect taxes. As such, customers located in these locations are charged the appropriate tax rate for any taxable services billed to their account. The taxes that Linode collects are listed on customer invoices (see the Viewing Invoices and Payments section of our Cloud Manager Billing guide).

Note

Pricing and service fees posted publicly, such as our Pricing page and listed in the Cloud Manager, do not include taxes.

The following table lists each country that requires us to collect taxes. Alongside each country is the tax rate, a link to additional tax details, and the date which Linode started to collected taxes in that country. Tax rates are subject to change and the most current rate will be used on customer invoices.

As of May 1st, 2022, Canadian taxes will begin to be collected. The following table below lists the tax rate for each Province/Territory, as well as additional tax details:

The following table lists each U.S. state and district that requires us to collect sales taxes, along with the date Linode has started (or will start) to collect tax in that state. Tax rates are subject to change and the most current rate is used when an invoice is generated. Tax is only collected on taxable products.

For most customers, including those using Linode for most business and personal reasons, it’s preferable to have Linode automatically calculate any required taxes and add them to each invoice. That said, some registered businesses or organizations may wish to prevent taxes from being added to their Linode invoices. This includes business that are tax exempt or businesses that are liable to pay taxes directly to their government’s tax agency due to a special tax status or program (like RCM - Reverse Charge Mechanism).

In most cases, tax collection can be prevented by adding a tax ID to your Linode account. Users within the United States and Canada will need to submit both their tax ID and a state tax exemption or reseller’s certificate in a Support Ticket before becoming exempt. Registered Canadian businesses may become exempt from PST sales tax but will always be billed for GST, HST, and QST sales tax.

Caution

If you are located in one of the countries that require taxes on our services, you are still liable for those taxes. Adding your tax ID does not exempt you from your liability to pay any taxes that have been mandated by your country for our services. Instead, this allows you to settle your taxes directly with your government’s tax agency.

To add (or update) your account with a tax ID, follow the instructions below. A tax ID can also be added to an account during the signup process.

1. Log in to the Cloud Manager.

2. Navigate to the Account link in the sidebar.

3. Expand the Update Contact Information panel under the Billing Info tab.

4. Enter your tax ID in the Tax ID field.

5. Click on the Save button at the bottom of the Update Contact Information panel.

Your tax location is determined by the contact information you provided during sign up or under the Account page in the Linode Cloud Manager.

You may update your tax location by navigating to the Account page in the Cloud Manager and then expanding the Update Contact Information panel.

If your business or organization is tax exempt, you should add a verifiable tax ID to your Linode account. Once verified, taxes will no longer be added to invoices for customers outside of the United States and Canada. See Preventing Tax Collection. Customers inside the United States and Canada will additionally need to submit any tax exemption certificates or reseller’s certificates by Opening a Support Ticket which contains the required information. Registered businesses in Canada will always be billed for GST and HST sales tax. Registered Canadian businesses may become exempt from PST sales tax by submitting a valid tax ID and PST certificate.

To view previous invoices, see the Viewing Invoices and Payments guide. When viewing the invocie, review the Tax column to see the taxes that were charged on each service.

To keep our pricing stable and consistent, rather than fluctuating with exchange rates, we do not bill in local currency. All invoices are in USD.